Terra Firms ITSM Process Essay Example | Topics and Well Written Essays - 750 words - 1

Terra Firms ITSM Process - Essay Example The warranty associated with file sharing includes an ability to deliver files containing important information safely without compromising the integrity of the information contained in the file. File sharing should be fit for use to guarantee warranty. The file sharing system should appeal to all the stakeholders sharing the files. Site, which falls under video conferencing category has the utility of providing a venue in which video conferencing is held. It has the utility of providing a mechanism in which different stakeholders can communicate between field offices in U.S, Europe and other places to the headquarters. The warranty expected is primarily the potentiality of the site to offer efficient web conferencing via ISDN. Field office help desk, which falls under PC support, seeks to provide localized customer care service and only call the head office for higher-level support. Utility expected is for the field office help desk to offer efficient customer service support without fail. As a warranty, the field office help desk should work seamlessly at all times and should be able to address a variety of issues presented by the customers. The testing lab falls under Software engineering. The primary utility includes providing efficient and effective testing mechanisms for production processes, manufacturing, as well as information management systems. The expected warranty includes providing up to date testing standards, authentic, and reliable set of measurement standards over a long period. Production control should satisfy the utility of ensuring all factors of production follow stipulated standards while it offers a warranty of quality and optimal production at all times.